Shipping Policy

Last updated: February 2026

1. General Information

This Shipping Policy applies to all orders placed on https://justsimpleme.com (the “Site”).

The online store is operated by:

Linen, MB

Company code: 305644710

Hipodromo g. 21A, LT-45129 Kaunas, Lithuania

Email: hello@justsimpleme.com

2. Order Processing & Production Time

In-Stock Items

In-stock items are processed and shipped within 2–3 business days after payment confirmation.

Custom-Made Items

Custom-made or made-to-order items are produced and shipped within 5–7 business days after payment confirmation.
Production times are estimates and may vary slightly during peak seasons.

If an order includes both in-stock and custom-made items, the entire order may ship together once all items are ready, unless otherwise agreed.

3. Shipping Destinations

We currently ship:

Within the European Union
To selected international destinations

If your country is not available at checkout, please contact us at hello@justsimpleme.com.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout.
Any applicable customs duties, taxes, or import fees for non-EU orders are the responsibility of the customer.

5. Delivery Time

Estimated delivery times (after dispatch):

Lithuania: 1–3 business days
European Union: 3–7 business days
International: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

6. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

7. Delays

We are not responsible for delays caused by:

postal or courier services,
customs clearance,
incorrect or incomplete delivery information provided by the customer,
force majeure events (e.g., natural disasters, strikes).

8. Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate and complete.

If an order is returned to us due to an incorrect address or failed delivery:

The customer is responsible for reshipping costs, or
A refund may be issued excluding original shipping costs.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us at hello@justsimpleme.com within 7 days of the delivery date or expected delivery date.
Provide your order number and photos (if applicable).

We will assist in filing a claim with the shipping carrier and finding a suitable solution.

10. Contact Information

For any shipping-related questions, please contact: